Shipping & Delivery

SHIPPING

The TilePoint ships its products to customers anywhere in the United States and Canada. All shipping costs are automatically calculated during checkout so that you get the total delivered cost before placing an order.

Small orders ship via FedEx Ground and larger orders ship via LTL Freight. The TilePoint is able to get discounted shipping rates as we process large volume of shipments on a regular basis, and we proudly pass those savings directly onto our customers.

DELIVERY

All FedEx Ground deliveries include curbside delivery at the shipping destination.

If your order needs to be shipped via motor freight, you will be asked a few questions during checkout to determine the services you will need during delivery.

All residential deliveries that ship via motor freight will need a special delivery service called “Liftgate Delivery” to unload the materials. Please note that the truck driver will not carry the materials inside a building or up the stairs, residential delivery is strictly defined as curbside delivery.

If your order ships to a commercial address, you will be asked if you have a receiving dock or forklift at the delivery address. If you answer “Yes” to this question, unloading the material from the truck will be your responsibility. If you don’t have the means to unload the materials, the trucking company may charge for additional handling and/or liftgate delivery, and The TilePoint reserves to bill you for such additional charges.

It is customer's responsibility to state the correct Delivery Conditions (Residential vs. Commercial and Liftgate Delivery) at the time of the order. If the carrier used charges for any additional conditions not stated on the order, The TilePoint reserves the right to bill the customer for those charges upon providing proper documentation of those charges.

All shipping transit times are estimated, and are not guaranteed.

TRACKING

Once your order ships out of one of our fulfillment centers, you will receive an e-mail notification with the tracking information. You can always check the status of your order under My Account section of our website.

SAMPLES

Free shipping on samples shipped to the U.S. Samples ship via USPS or UPS. Please allow 1-2 business days for processing and 1-7 business days for delivery. The TilePoint doesn’t accept returns on samples. Please note that samples are only small swatches of the products; and although the sample will be a good representative of the actual material you will receive, variations in the colors and patterns is normal especially in natural stone products since these products are genuine natural stone.

ADDITIONAL INQUIRIES

You can email us for additional questions. (contact@tilepoint.com)